About the Role the most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual contributor leadership stream:
* Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
* Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
* Ability to identify and resolve ICT related problems within defined Service Level Agreements.
* Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
* Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
* Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
Other Conditions and Requirements
* A driver's licence (C class) would be highly desirable.
* Participating in on-call arrangements may be a requirement of this position. Appropriate renumeration under the award will apply.
* Travel may be a requirement for this position as this position may be required to work at different sites.
Technology Support Officer Queensland Corrective Services • Toowoomba, Australia
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