The Company Our client is seeking a Claims Administrator to support residential and commercial repair projects across multiple Australian states and territories. With a strong reputation for quality workmanship and customer service, this business is committed to delivering high-quality repairs and a seamless experience throughout the insurance claims process to WA customers. The Role An opportunity has become available for a Claims Administrator to play a key role in coordinating communication between insurers, policyholders, and trades. This position will support the end-to-end administration of claims, ensuring projects remain on track, communication is timely, documentation is accurate and compliant, and all stakeholders are kept informed. Key responsibilities include: Setting up new claims in the project management system and tracking progress from initial report through to final invoicing Acting as a primary point of contact for insurers, loss adjusters, and policyholders, while providing regular updates Collating and uploading site photos, reports, and scopes of work to insurer portals Supporting Supervisors with trade scheduling and maintaining subcontractor compliance documentation Preparing and issuing progress claims, managing variations, and ensuring invoicing aligns with agreed insurer rates Your Profile You will thrive in a fast-paced environment and bring a strong customer-first mindset. You will be organised, detail-oriented, and confident managing multiple stakeholders. To be successful, you will ideally have: Previous experience in insurance building, restoration, or construction administration Experience using project management systems such as Prime, End Data, insurer portals, or the ability to learn new systems quickly Excellent written and verbal communication skills, including a professional phone manner The ability to communicate clearly and empathetically with a wide range of stakeholders, including distressed or vulnerable customers Strong attention to detail, with the ability to identify discrepancies early in scopes of work or compliance documents Proven ability to manage a high volume of active files and competing priorities Confidence handling a high volume of inbound and outbound calls, including supporting other teams with overflow calls when required Availability and flexibility to provide team coverage when needed If this sounds like you and the next step in your administrative career - please apply today! Reference Number: ( 60090-0013440009) This is an on-site position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.