Overview
WFH Helpdesk IT Technician - are you ready for a challenge?
Are you keen to learn and grow your skills, or an experienced tech seeking better work/life balance? This role offers a diverse range of technologies and problem solving within a small team, with mentorship as you learn on the job. The right candidate will grow with us, enjoy a secure long-term position, and help shape the direction of our business.
Our team comprises two technicians. You will engage with a diverse range of technologies, clients, and individuals, gaining invaluable knowledge along the way.
We are Sigmatech, serving small businesses in various professional services industries for over 15 years, focused on providing the best IT experience while supporting our team’s well-being.
Hours are typically full-time, with some flexibility as needed. The majority of work is remote, with occasional on-site visits for installations and upgrades.
Responsibilities
Day-to-day remote helpdesk technical support for managed IT service customers, including provisioning and supporting internet, telephones, computers, networks, servers, cloud systems, and software licensing. Most work is remote from home; occasional in office visits are required for deployments and upgrades. Project work includes new customer onboarding, system upgrades, and deployments.
Qualifications
In addition to the above, applicants must have:
- At least 1 year experience in a Managed IT Services role, or similar small business IT role
- Experience supporting: Windows Desktop & applications
- Windows Server, Active Directory, File & Print
- Office 365
- Quiet, private location to work from home within Greater Brisbane. (We will supply your computer equipment)
- Open driver’s license and vehicle for occasional on-site work in Brisbane and surrounds
About the Role
Work from home (WFH). Full-time 8:30am - 5pm Monday to Friday, with occasional flexibility as needed. Day-to-day work consists of remote helpdesk support for our managed IT service customers. We supply and support their internet, telephones, computers, networks, servers, cloud systems, and software licensing. The majority of work is remote, but you will attend customer premises for new installations and upgrades. Project work includes onboarding new customers, system upgrades, and deployments.
About the Business
Sigmatech services small businesses from a variety of professional services industries. We have built strong relationships with our customers over 15 years by offering professional, reliable, and trustworthy service. Our mission is to provide the best IT experience for our customers, while ensuring our team can live happy and fulfilled lives with good balance. Visit our website: sigmatech.com.au
Thank you for considering this role. Please include a brief introduction cover letter addressed to James.
Application questions
Your application will include the following questions:
1. How many years' experience do you have as an Information Technology Technician?
2. Which of the following statements best describes your right to work in Australia?
3. How would you rate your English language skills?
4. Do you have a current Australian driver\'s license?
5. How much notice are you required to give your current employer?
6. What\'s your preferred work type?
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📌 WFH Helpdesk IT Technician - are you ready for a challenge-
🏢 Sigmatech IT Services
📍 City of Ipswich