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Overview
Mackay Christian College (MCC) is a energetic, leading college with enrolments of approximately 960 students. MCC is a multi-denominational, coeducational Christian college (from Early Learning to Year 12). We are committed to providing a safe environment in which our students can develop academically, spiritually and socially through quality curriculum, modern facilities and dedicated, caring staff.
ICT Technician – Responsibilities
As the ICT Technician, you will be the first point of contact for technical support across MCC. This role provides hands-on assistance with hardware, software, networking and cloud-based systems, ensuring smooth ICT operations. The role also offers the opportunity to work independently and collaboratively, contributing to meaningful educational outcomes.
- Provide Level 1 and 2 technical support in person, via phone and online.
- Troubleshoot and resolve issues related to hardware, software and networks.
- Support and maintain ICT hardware including desktops, laptops, iPads, AV equipment, printers, IoT devices, phone systems and College ICT infrastructure.
- Configure and deploy recent devices and equipment.
- Administer Microsoft 365 e.g. Intune, SharePoint, Exchange Online, OneDrive.
- Support cloud-based solutions e.g. Azure and Entra ID.
- Maintain accurate asset registers and technical documentation.
- Collaborate with vendors and escalate issues, as necessary.
- Provide administration of systems e.g. SharePoint, Active Directory and Azure.
- Build digital forms and workflows to streamline operations.
- Participate in infrastructure support and project work.
- Ensure ICT security and privacy compliance.
- Coordinate and document ICT incidents and resolutions.
- Support wireless deployments and network administration (Aruba).
- In consultation with ICT Manager understand and respond to ICT issues with practical solutions.
Skills and Experience
- Demonstrated experience in ICT support roles.
- Highly competent troubleshooting skills across software applications e.g. Microsoft 365, Adobe Creative Cloud.
- Practical knowledge of Windows Server (AD, Group Policy, DHCP) and Hyper-V.
- Highly competent networking knowledge and experience with cloud-based systems.
- Ability to communicate technical concepts in layman’s terms.
- Ability to work independently and as part of the ICT team.
- Ability to communicate effectively with non-ICT staff.
- Organised and proactive approach to managing multiple tasks.
- Experience with ICT operations best practices and ITIL.
- Christlike attitude to serve and assist all MCC staff and students.
- Display behaviours in line with the College Code of Conduct to reinforce the College’s CLEAR values and culture.
Qualifications and Requirements
- ICT certification, diploma or degree in a related field (preferred).
- Current driver’s licence.
- Blue Card (Paid Working with Children Card) or ability to obtain one.
- Enthusiastic mindset to learn and grow within a supportive team environment.
Please visit our website: Mackay Christian College | Employment Opportunities and complete a Non-Teaching Staff Application, then email this form together with your CV to:
(emailprotected)
Please include ICT Technician, as your email subject line.
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📌 ICT Technician
🏢 Mackay Christian College
📍 Mackay Regional