Information Management Officer (Clerk Grade 7/8)
Health Care Complaints Commission (HCCC)
Are you passionate about information governance, records management and supporting integrity in the public sector?
Do you want to contribute to an organisation that helps protect the health and safety of the NSW community?
If this sounds like you, we encourage you to apply.
ABOUT THE HCCC
The Health Care Complaints Commission (HCCC) is an independent statutory body established under the Health Care Complaints Act 1993.
The Commission plays a key role in ensuring the community is safe and confident in the quality of health services in NSW through the independent and effective management of complaints and regulatory action.
At HCCC, we are a purpose-driven organisation. We value integrity, fairness and professionalism, and are committed to supporting our people through meaningful work, flexibility and opportunities for growth.
ABOUT THE ROLE
The Information Management Officer is responsible for the effective management and continuous improvement of information and records management practices across the Commission.
The role leads the development and implementation of information management frameworks, systems and processes to ensure compliance with legislative and policy requirements, including the State Records Act 1998 (NSW) and NSW Government cyber security obligations.
Key responsibilities include:
* Developing and implementing information and records management strategies, frameworks and processes
* Maintaining and reviewing policies, procedures, standards and guidelines
* Supporting business units to manage, access and improve the use of information assets
* Ensuring compliance with records management, retention and disposal requirements
* Coordinating key artefacts such as the business classification plan, corporate thesaurus and retention and disposal schedule
* Acting as a key point of contact for information and records enquiries
* Engaging with stakeholders to identify opportunities to improve information management practices
This role contributes to strengthening organisational capability, supporting decision-making, and maintaining public trust through effective information governance.
To learn more about the position, please view the Role Description.
ESSENTIAL REQUIREMENTS
* Relevant qualifications and/or demonstrated experience in records and information management
KEY KNOWLEDGE AND EXPERIENCE
* Strong knowledge of records management and archival principles, including compliance with the State Records Act 1998 (NSW) and relevant standards
* Experience managing records and data, including identifying data integrity issues and implementing solutions
* Experience providing advice on systems, processes and information management practices
* Demonstrated ability to work with digital records systems (e.g. SharePoint, Records365 or similar)
* Ability to engage stakeholders and influence improved information management practices
KEY CHALLENGES
* Ensuring records are accurately managed, securely stored and appropriately disposed of in line with legislative requirements
* Maintaining compliance with evolving records management legislation, standards and practices
* Supporting business areas to improve information management capability and practices
* Meeting timeframes for critical information and reporting requirements
WHAT YOU WILL RECEIVE IN RETURN
* Clerk Grade 7/8 ongoing opportunity
* Salary range: $113,574-125,719 + superannuation and annual leave loading
* Flexible working arrangements
* Central Sydney location close to public transport
* Access to wellbeing initiatives and development opportunities
HOW TO APPLY
Applicants are required to submit an online application, including:
* A current resume (maximum 5 pages)
* A cover letter (maximum 2 pages) outlining your suitability for the role
The selection process will include a comparative assessment, which may include a behavioural-based interview and other assessment activities.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same classification that may become available over the next 18 months.
INCLUSION AND DIVERSITY
The HCCC is committed to building a diverse and inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and people of all backgrounds.
Workplace adjustments are available on request.
CLOSING DATE
Monday 13 April 2026 10.00am
For any questions about the position, please contact Carla Jaggar, Governance and Risk Lead at
For any questions about the recruitment process, please contact HCCC People & Culture at