MealSuite, an Inc. **** Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam.
Our suite of end to end food service technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.
We're looking for our next dedicated and adaptable Hardware Product Support Specialist to join our Customer Support.
Reporting to the Team Lead, Hardware and POS Support, you'll be the go to subject matter expert for complex hardware integrations, configurations, and technical troubleshooting to ensure excellent product delivery for our growing customer base.
A day in the life as Hardware Product Support Specialist: Be the subject matter expert - Serve as primary contact for escalated hardware and POS related support tickets, Diagnose and resolve technical issues with printers, terminals, tablets, and POS systems Problem solve hardware issues - Troubleshoot complex hardware configurations, network issues, and device integrations, and provide expert level guidance on hardware specifications, compatibility, and optimal setup Ensure delivery to customers - Prepare POS/ Hardware shipments for delivery, provide technical consultation during deployment planning for high priority accounts, and assist with complex hardware configurations for white glove customer implementations Improve the support process - Document solutions and create knowledge base articles for common issues and review and validate hardware specifications for proposed solutions Collaborate cross functionally - Work cross functionally with product and engineering teams to resolve systemic issues, and partner with implementation team on network architecture and device management Consult on pre sales - Support on site visits when advanced technical expertise is required, provide technical guidance during sales discovery calls, and consult with prospects on hardware requirements and technical feasibility Ifthe below describe yourknowledge, experienceandcharacter,this role could be for you: I havestrongknowledge ofnetwork fundamentals(TCP/IP, DNS, DHCP, VLANs), network security, andfirewallconfigurations.
I have experience withPOS systems, receipt printers, label printers, and mobile devices, especially Android devices.
I gained my knowledge through 2+years of direct experience ina technical support or hardware support role.
I'mexceptional atdevice configuration, troubleshooting, and remote management through my strong written and verbal communication skills.
I get most excited aboutanalysing problemsin order tofind expert solutions by thinking outside of the box and experimenting I'mextra passionate abouthelping customers achieve their goals through technology and lead by example with patience, understanding, compassion, and positive thinking.
I have a proven ability toexplain technical concepts to non-technicaladiences I'mwilling to occasionally traveland have a valid passport and no travel restrictionsthat limit my ability tocross the border between Canada and the USA(and Vietnam ifrequiredfor role).
I thrive in an agile environment that is constantly changing andencourages team members to collectively collaborate and communicate I love to be directly involved in projects and initiatives that offer continued learning and endlessopportunityto expressmyideas and buildmyleadership skills We know imposter syndrome can be REAL when applying for a new role, but pleasedon'tlet the confidence gap prevent you from taking a leap and applying for your dream job.
Your future self will thank you!
More to love about working at MealSuite: We are passionate people that care about others.
The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all in one foodservice management technology.
Learn more about what we do here.
We've built a progressive culture that values teamwork and innovation.
We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
We're growing sustainably.
A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
We take care of our employees too!
Here are just a few of the great things we offer: Unlimited paid time off - yeah, you read that right!
We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
Healthcare perks - extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
Hybrid flexibility - we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
Work life balance - this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
An inclusive workplace - women account for 52% of our employees and 47% of people leaders.
Participation in our equity program - we'd love for you to share in MealSuite'ssuccess as we continue to grow!
Opportunities for career development and advancement - we support our employees in pursuing and achieving their professional goals.
Purposeful work with a positive community impact - more than 90% of our North American employees agree that the company's purpose aligns with their personal values.
Learn more about our values at This role will require you to work in our office located in Cambridge at least 4 days a week.
Have we got your attention?
Great!
Here's what's next: Apply today with your resume and answers to our application questions.
We'll start reviewing candidates within two weeks of this position being posted and will reach out to you if we'd like to get to know you a bit better.
We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.
If there's a delay in our response, please don't think we've forgotten about you.
We may be taking our time to thoroughly review each candidate before deciding who to interview.
We want to ensure that every qualified individual has an equal opportunity to work with us.
If you require accommodation to our application process, please contact .