Overview
APG Workforce is currently seeking an experienced and enthusiastic Customer Service Coordinator to join our client's team at their Laverton site. This is a fantastic opportunity for someone looking to step into a leadership role within a dynamic and supportive environment.
About the Role
As the Customer Service Coordinator, you will be responsible for managing day-to-day operations of the telesales/customer service team. You’ll support the Sales Manager, guide your team, and ensure customer satisfaction through timely and professional communication.
Key Responsibilities
- Lead and support the telesales/customer service team
- Handle daily customer order calls and data entry
- Respond to calls, emails, and customer enquiries
- Process credits, standing orders, and pricing updates
- Assist with reporting, customer surveys, and promotional upselling
- Mediate disputes and maintain high standards of customer service
What We’re Looking For
- Previous experience in a similar role or fast-paced customer service environment
- Excellent phone manner and written communication skills
- Strong organisational and leadership skills
- High attention to detail and ability to meet deadlines
- Experience with Microsoft Office and internal CRM/order systems
- A proactive, team-oriented attitude
Nice to Have
- Understanding of HACCP, ISO9002, Halal certification or similar systems
- Experience with telesales or outbound calling in a food production or FMCG environment
Why Apply?
- Stable full-time hours
- Be part of a growing and supportive team
- Career development and training opportunities
Apply
Apply now or contact us today to find out more!
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- What\'s your expected annual base salary?
- How many years\' experience do you have as a customer service coordinator?
- Do you have customer service experience?
- Do you have experience in a role which requires relationship management experience?
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