Job Title: Restoration Manager
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Job Description:
We are seeking a seasoned Restoration Manager to oversee the end-to-end management of insurance claims and restoration projects.
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Your Key Responsibilities:
1. Manage and coordinate insurance restoration claims (water, mould, fire, flood, storm, and make safes).
2. Liaise with insurance companies, loss adjusters, assessors, and policyholders.
3. Schedule and coordinate internal restoration and make safe teams across multiple regions.
4. Ensure compliance with relevant standards, scopes of work, and insurer SLAs.
5. Accurately update and maintain job files using Prime Ecosystems (or similar job management systems).
6. Review site assessments, inspection reports, scopes, and variations.
7. Manage job progress, budgets, materials, and subcontractors where required.
8. Proactively resolve client concerns and maintain high-quality customer service.
9. Support invoicing and documentation accuracy for insurance compliance.