Customer Service Representative
We are seeking a detail-oriented and customer-focused individual to manage the dispatching process for incoming and outgoing shipments. This role is crucial for ensuring timely delivery, efficient communication with customers, and maintaining a smoothly running warehouse.
The successful candidate will be responsible for:
* Assisting sales with overflow phone calls
* Picking and processing orders by confirming order slips, picking, packing, and preparing orders for dispatch
* Attending to other general warehousing duties as required
* Making occasional deliveries to customers
* Arranging couriers for the dispatch of goods
In return for your hard work and dedication, we offer:
* A comprehensive induction program to help you settle into the business and position
* Unlimited access to webinars, training events, and courses to enhance your skills and knowledge
* Uniforms supplied – you'll feel like part of the team
* Recognition programs and bonus schemes for outstanding performance
* Access to attractive retail discounts
* One paid Volunteer Leave Day per calendar year
* Parental leave top-up allowance
* Employee Assistance Program with access to mental health and well-being support initiatives
To succeed in this role, you'll need:
* Proven experience in a similar warehouse role
* A valid driver's license
* The ability to work autonomously within a team environment
* Excellent verbal and written communication skills
* Intermediate-level computer literacy
* The capacity to multitask and prioritize your workload
* A positive and can-do attitude towards tasks
About Us
We operate across Australia, New Zealand, Indonesia, and Singapore, with 1700 staff members in Australia. We promote a culture of continuous learning and career growth. When you bring your ideas, energy, and hunger for growth to us, you'll be recognized and rewarded for your contribution.