About Our Team
We are seeking a highly motivated and experienced Administrative Services Officer to join our Mental Health & Wellbeing Service. As a leading healthcare provider in the region, we are committed to delivering high-quality care and service to our patients and the broader community.
This role provides vital front-line reception and administrative support to our Mental Health community teams and inpatient units located throughout Ballarat.
* Saturday–Sunday: Administration duties within an inpatient mental health unit.
* Monday–Tuesday: Office-based reception and general administrative support (8:30am–5:00pm).
We are looking for a candidate who is:
* Customer-focused with strong communication and interpersonal skills
* Experienced in working within a mental health or medical setting (highly desirable)
* Familiar with medical software and electronic medical records systems (highly desirable)
* Able to manage competing priorities in a fast-paced healthcare environment
Key Responsibilities
* Manage reception, phone, and front line enquiries with professionalism
* Maintain patient information using CMI, WebPAS, BossNet (OPAL), and more
* Compile correspondence, type medical reports, and support data reporting
* Support calendar management, meeting agendas, and room bookings
* Audit and update data to ensure patient record accuracy
* Contribute to service improvement and admin system efficiency
Skills & Experience
* Minimum of three years' experience in a similar role is preferable and/or completion of Certificate Ill or IV of Business Administration.
* Proven admin experience in a health, mental health, or medical setting
* Proficient in Microsoft Word, Excel, Outlook, and health information systems
* Confident communicator with strong customer service skills
* Ability to prioritise under pressure and adapt to changing needs
* Understanding of medical terminology and confidentiality principles
To see a full copy of the Position Description please click here
Our Culture & Benefits
* Flexible work arrangements and purchase leave opportunities
* Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
* Access to Staff Fitness program
* Staff rewards and recognition programs