Technical Support Specialist
We are seeking a skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to our customers, dealers, and internal staff.
1. Develop and implement systems, processes, and programs to optimize and scale our technical capabilities.
2. Develop and deliver technical training materials and programs to enhance the technical knowledge and capabilities of our dealers, contractors, rental companies, internal sales and customer service staff.
3. Assist with technical support publications and maintain a detailed product specifications database.
This role is ideal for individuals who have worked in equipment hire companies, construction, industrial, and DIY tools, or have hands-on experience as a tradesperson. We also welcome applications from candidates who are enthusiastic about construction equipment and eager to develop their technical skills.
Key Responsibilities
* Manage day-to-day troubleshooting, diagnostic and technical support through direct contact with customers, dealers, contractors, rental companies, internal sales and customer service staff.
* Monitor product performance, maintain records and coordinate improvements for technical problems, service issues and emerging product concerns.
* Establish and maintain relationships with key technical personnel across our portfolio of brands and suppliers.
Benefits
* Enjoy comprehensive health and wellbeing support, including a wellbeing hub and employee assistance program.
* Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually.
* Give back to the communities in which we live and work, with community action days and other programs.
* Market leading learning and development initiatives and genuine career pathways to accelerate your growth.
* 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
* Feel truly valued through our employee recognition programs.
* Enjoy generous discounts on products and through our corporate partnerships.