And requirements
9-month Maternity Leave Contract
Full-time Hours
Immediate start available.
The opportunity
As the Customer Service Coordinator, you will be responsible for staff rostering and general administrative functions of regional Home Care Services, providing effective support to the General Manager with leadership and commercial management of the home and services. This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/ Allied Health Professionals and monitoring the core home compliance requirements.
The important role you will play
Coordinate client appointment calendars and service allocation
Maintain staff availability and roster management
Generate and modify rosters, ensuring service levels are compliant with care needs.
Maintain rosters to reflect staff changes, annual leave and changes in clients requirements.
Provide high-quality customer service
Respond to our valued client, family and customer enquiries.
Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management.
Ad hoc reception tasks.
What You Will Bring To The Role
Excellent communication skills and active listening
Demonstrated customer service experience in a fast-paced environment
Experience in roster management
Proficient and competent with Microsoft office systems and platforms
Proven ability to effectively communicate with team members across all levels within the organisation.
Experience within an Aged Care environment would be advantageous
Excellent time management and the ability to multi-task under pressure
Well organised and have attention to detail
To work in Home care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.
Benefits That Support And Reward You
Flexibility - experience the flexibility to balance work and life
Competitive rates - earn competitive hourly rates with opportunities for overtime
Development - grow your career through comprehensive training and development programs
Study Assistance - whether you're starting out or advancing your qualifications, our Study Assistance Program supports everything from traineeships to Bachelor Degrees
Reward and recognition - your dedication won't go unnoticed. Our reward and recognition initiatives celebrate the great work you do every day.
Discounts on selected health insurance and access to wellbeing services.Belonging at Regis Home Care
We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.
We offer flexible hours, competitive rates and a supportive environment where your work is truly valued.
At Regis, real impact starts with you.
Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians. #JoinRegis
To work in Regis Home Care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current-year flu vaccination and certification proof.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care