Australian Audiology is dedicated to setting exceptional standards in hearing health care. We offer comprehensive hearing tests, ear wax removal services, and aural rehabilitation solutions, including hearing aids and cochlear implants. Our services are available across the Gold Coast, Tweed Heads, Brisbane, and surrounding areas. Our mission revolves around providing top-tier care to enhance the quality of life for individuals with hearing needs.
Role Description
This is a full-time on-site role for a Customer Service Representative, located in Tweed Heads, NSW. The role involves providing exceptional support to clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. The representative will manage appointments, assist with hearing-related services, and accurately document interactions while maintaining professionalism and a customer‐centric approach.
Qualifications
* Strong proficiency in Customer Service, Customer Support, and the ability to maintain Customer Satisfaction
* Proven expertise in enhancing Customer Experience and building lasting client relationships
* Excellent communication and interpersonal skills
* Detail-oriented and capable of managing tasks efficiently in a fast-paced environment
* Prior experience in a healthcare or audiology setting is a plus
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