Operations and Special Projects Coordinator
The role of Operations and Special Projects Coordinator is crucial in supporting the launch of a new business in Australia, working remotely from Melbourne. This is an initial 12-month fixed-term contract position.
This position combines customer operations, marketing activations, and special projects. The ideal candidate will be a confident communicator, natural organiser, and excited by the idea of building something from the ground up.
Key Responsibilities:
* Customer Support - Triage day-to-day customer experience issues, chase down delivery hiccups, and coordinate with warehouse/fulfilment partners to improve NPS and meet SLA targets.
* Special Projects Delivery - Drive one-off launch initiatives (e.g., onboarding marketplace providers, exploring new courier options, rolling out local gifting SKUs) from brief to post-mortem.
* Marketing Activation Support - Assist in influencer seeding, pop-ups, PR stunts, cross-sell emails—whatever puts the business on Australian lips.
* Relationship Management - Act as a friendly, proactive people person who can build, nurture & negotiate with large suppliers, logistics partners and external marketing/creative agencies—ensuring everyone's rowing in the same direction.
* Project Communications & Reporting - Maintain project trackers, status decks and risk logs; surface wins and blockers to the team.
About You:
* Ideal candidate has 3-4 years in operations, project coordination or e-commerce support (marketplace or D2C a bonus).
* Proven plate spinner who thrives in start-up style environments.
* Confident communicator who can work remote-first and build trust across time zones.
* Comfortable working 2-3 later evenings (Mon-Wed) to overlap with European team.
* Experience working with 3PLs, last-mile couriers or customer support platforms would be beneficial.
* Exposure to marketing campaign execution and reporting would be beneficial.
* Remote first role, but need to be within reasonable commuting distance to visit our 3PL provider from time to time.
Why join this business now?
* Be employee #1 in Australia – a rare opportunity to help launch a well-backed brand in a new market.
* Join a business with a great company culture and values, with proven success and international ambition.
* Collaborate with smart, friendly people across the globe.
* Get hands-on in a role that blends creativity, operations and commercial thinking.
* Competitive salary and benefits.