Job Overview
This position is responsible for leading the team with all aspects of customer experience, including store operations, training, employee management, visual merchandising, and asset protection.
Key Responsibilities:
* Customer Experience
o Coaching, and motivating the team to drive sales that deliver exceptional customer service
o Ensuring high levels of customer satisfaction by being knowledgeable on all products offered
o Delivering sales, customer experience, merchandising, visual, and operational expectations
* Leadership
o Act as a partner between customers, sales associates and store leadership
o Maintains an awareness of all product knowledge, and current or upcoming product / trends
* Team Management
o Initiates completion of tasks or activities without necessary supervision
o Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
Requirements
This role requires demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
Qualifications:
* Confident and comfortable engaging customers to deliver an elevated experience
* Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
* Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
* High level of ethics, values, integrity, and trust
Benefits
This position offers flexibility in availability, including nights, weekends, and holidays.