Job Description
Oaks Brisbane Lexicon Suites are looking for a Full Time Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check‐ins and check‐outs to insights on local attractions and eateries, and you will be remembered for your superb customer service and positive energy.
Key Responsibilities
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‐in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‐person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change)
* Rotating roster across Monday to Sunday
* Shift times scheduled within 6:00 am to 12:00 am
* Immediate start available
Hourly Rates (excluding superannuation)
Monday – Friday: $25.85 per hour
Saturday: $32.31 per hour
Sunday: $38.78 per hour
Qualifications
* Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
* Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
* Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high‐pressure situations.
* Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
* Impeccable professional presentation, reflecting the high standards of the organisation.
* Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
Benefits
* Highly competitive salary
* Maroochydore office location with free onsite parking
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
* Additional paid leave including birthday and study leave
* Educational financial support may be available for relevant development
* Government‐funded traineeships in Certificate III in Hospitality and/or Certificate IV in Leadership (eligibility applies)
* NIB Insurance discounts
* Discount savings and cashback from over 400 popular retailers in Australia and New Zealand
* Entertainment and experience discounts (Opera Australia, Australia Zoo, BRG Brands – Experience oz, Adrenaline and RedBalloon)
* Discount on furniture
* 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets worldwide
* Wellbeing programmes with Uprise (EAP)
* Wellness programmes at Elysia Wellness retreat (accommodation, all F&B, all wellness activities, spa treatments – depends on length of programme) and wellness one‐on‐one consults
* Laundry allowance for some roles
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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