About Us
We’re a growing MSSP with a loyal client base across the Mid North Coast, providing reliable, down-to-earth IT support and solutions. We’re looking for a Senior IT Support Technician who’s ready to step into a dynamic, client-focused role, working closely with our team to deliver exceptional service.
If you're a self-starter, great with customers, and thrive in a fast-paced MSP environment — this one’s for you. Ex-defence personnel are especially encouraged to apply.
An interest in cybersecurity and a mindset for secure IT practices is highly valued.
What You’ll Be Doing
* Escalation point for technical issues across desktop, server, network, and cloud
* Managing and supporting Microsoft 365 tenants (Exchange, SharePoint, Teams, Intune)
* Troubleshooting Windows Server, networking, AD, DNS, DHCP
* Providing remote and onsite support to clients
* Leading project work including onboarding, cloud migrations, and system upgrades
* Identifying and mitigating security issues or risks as part of daily support
* Assisting junior techs and contributing to internal knowledgebase and processes
* Delivering consistent, high-quality customer service in everything you do
What You Bring
* 3+ years in IT, preferably within an MSP or client-facing role
* Strong experience with:
* Microsoft 365 administration and support
* Windows Server and AD environments
* Desktop support (Windows 10/11) and troubleshooting
* Clear communication, strong customer empathy, and professional presentation
* Interest in cybersecurity best practices and awareness of secure IT operations
* Excellent time management and ability to work independently
* Current driver's licence and reliable transport (for local onsite visits)
Bonus Points For
* Experience with RMM tools
* Networking knowledge (VLANs, firewalls, WiFi)
* PowerShell or scripting experience
* Familiarity with documentation systems like IT Glue or SharePoint
* Cybersecurity exposure (MFA, phishing awareness, endpoint protection)
* Ex-defence background – we value your discipline and mindset
What You’ll Get
* A seat in a small, supportive, and experienced team
* Flexible work environment focused on trust and accountability
* Exposure to a wide range of technologies and industries
* Opportunities to upskill in cybersecurity and modern IT tools
* Ongoing professional development and career growth
* Recognition for your input, effort, and initiative
#J-18808-Ljbffr