Job Title:
Technical Service Engineer
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Job Description:
The Technical Service Engineer is accountable for installing, commissioning and troubleshooting Energy Storage Systems (ESS) along with maintaining customers' assets associated with our products.
This role demands a robust foundation in electrical installation, solar electrical systems, and customer service.
The ideal candidate will be situated in Sydney or Brisbane, Australia and have the following qualifications and experience:
* A minimum of 5 years of installation and troubleshooting experience with ESS and related solar systems.
* More than 2 years of Team Lead or Management experience
* Extensive knowledge of relevant regulations and Australian Standards (e.g., UL/IEC electrical code, building codes, international design standards).
* Ability to read & understand electrical, structural, mechanical & architectural drawings.
* Must be self-driven, highly motivated & able to work with minimal supervision.
* Ability to travel up to 70%, some nights and weekends may be required.
The Technical Service Engineer will manage Technical Service team, set schedules and priorities to facilitate the troubleshooting and repair of equipment within assigned region. They will also supervise the installation, troubleshooting and maintaining energy storage systems and associated equipment to ensure complete customer satisfaction.
Duties and Responsibilities:
* Manage Technical Service team, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region.
* Design technical support structure and establish trouble ticket processes.
* Supervise the installation, troubleshooting and maintaining energy storage systems and associated equipment to ensure 100% customer satisfaction.
* Work with product line technical team on resolving customer issues, servicing as the expert on the company's products.
* Carry out on-site root cause analysis on system failures; Provide complete and thorough documentation and reports upon completion of each assigned job.
* Maintain spare parts and raw materials, working with regional office/headquarter service team.
Requirements:
* Exceptional written and verbal communication skills.
* Excellent customer service skills.
* Electrician certificate is an asset.
About Us:
We are a rapidly expanding organization committed to becoming a leader in the global energy home storage system (ESS) industry. We offer whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future.
Why Work With Us:
This is an exciting time to join a fast-growing organization in a rapidly accelerating industry. We provide a competitive salary plus fully comprehensive benefits and a performance bonus package based on annual objective achievement.