Looking for a role where you can make a difference in people's lives? We've got the perfect opportunity for you.
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you'll be responsible for providing exceptional service to our customers, helping them achieve their financial goals and resolving any issues they may have.
This is a permanent, full-time position located in Kulin. If you're passionate about delivering outstanding customer experiences and working in a fast-paced environment, we'd love to hear from you.
About the Role
As a Customer Service Officer, you'll be the face of our organization, interacting with customers on a daily basis. You'll need to have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.
* Main Responsibilities:
* Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
* Assist customers with transactions, account inquiries, and other banking-related matters.
* Identify and resolve customer complaints in a timely and professional manner.
* Collaborate with colleagues to achieve sales and customer satisfaction targets.
Requirements
To succeed in this role, you'll need to have:
* Customer Service Experience: Previous experience in a customer-facing role, preferably in the banking or finance industry.
* Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
* Teamwork: A strong ability to work collaboratively as part of a team, with a focus on achieving common goals.
* Adaptability: The ability to adapt quickly to changing priorities and deadlines.
What We Offer
In return for your hard work and dedication, we offer a range of benefits, including:
* Competitive Salary: A salary that reflects your skills and experience.
* Ongoing Training and Development: Opportunities to develop your skills and knowledge through ongoing training and development programs.
* Work-Life Balance: A healthy work-life balance, with flexible working hours and generous leave entitlements.
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, please submit your application today.