Job Title
Corporate Concierge
Job Description Summary
As Corporate Concierge, this role delivers an exceptional resident and visitor experience in every interaction, whilst delivering a range of on‐site workplace services. With a focus on anticipating needs, listening to residents and visitors, and making every interaction simple, effective, and quick.
Job DescriptionAbout the role:
This role will be responsible for leading and delivering workplace services, ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements. Key accountabilities include:
* Meet and greet visitors proactively in a timely manner.
* Manage reception services to ensure a positive customer experience.
* Announce arrival of guests.
* Accountable for workplace operations.
* Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are clean and used correctly.
* Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
* Ensure locker and parking data integrity is maintained.
* Coordinate meetings and events, working with contractors such as security, cleaning, and catering to meet event requirements.
* Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.
About you:
* Strong reception or hospitality/customer service background.
* Professional verbal and written communication skills.
* Ability to multi‐task.
* Demonstrate a common‐sense approach to problem‐solving.
* Minimum completion of Higher School Certificate.
Why join Cushman & Wakefield?
* Being part of a growing global company.
* A truly diverse and inclusive workplace.
* A promote‐from‐within culture with opportunities to develop and grow.
* A supportive and flexible environment.
* Commitment to providing work‐life balance in an inclusive, rewarding environment.
* Focus on technology and autonomy to help achieve career ambitions.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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