Customer Service Representative
This position requires a highly skilled and dedicated individual to provide exceptional customer service and support in a dynamic and fast-paced environment. As a key member of our team, you will be responsible for managing customer inquiries, resolving issues, and providing solutions that exceed customer expectations.
Job Responsibilities:
* Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information and resolution to their concerns.
* Sales Support: Assist customers with sales-related queries, including product information, pricing, and availability.
* Account Management: Build and maintain strong relationships with existing customers, ensuring their needs are met and exceeded.
* Problem Resolution: Investigate and resolve customer complaints in a professional and courteous manner.
Requirements:
* Customer Service Experience: Minimum 2 years of experience in a customer-facing role, preferably in a sales or retail environment.
* Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
* Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations and provide effective solutions.
* Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.
Benefits:
* Competitive Salary: A competitive salary package, reflective of your skills and experience.
* Ongoing Training: Regular training and development opportunities, to ensure you have the skills and knowledge needed to succeed in your role.
* Award-Winning Culture: A supportive and inclusive work environment, where you can grow and thrive.
* Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible hours.
About Us:
We are a leading provider of steel manufacturing and distribution services, with a commitment to delivering exceptional customer service and support. Our team is passionate about helping our customers achieve their goals, and we are seeking like-minded individuals to join us on this journey.