Are you an energetic, people-focused professional who thrives on communication, organisation, and delivering exceptional customer experiences? Do you enjoy variety in your role and being the person who keeps everything running smoothly?
Sharp Motor Group is seeking a motivated and enthusiastic Group Customer Contact Liaison to join our team in a full-time position. This role supports our Service Departments across multiple customer contact points and includes Reception coverage and assistance with our Karpool car subscription program, with full training provided .
About the Role
In this customer-focused position, you'll be the first point of contact for many of our customers. Your day-to-day responsibilities will include managing inbound enquiries, booking service appointments, completing administrative tasks, and following up with customers to ensure a seamless experience.
As part of this role, you will also:
* Provide Reception coverage when required
* Assist with enquiries and administration for our Karpool car subscription service
* Receive full training across all areas to support your success
This is a varied and rewarding role suited to someone who enjoys multitasking, supporting a team, and delivering outstanding service.
To Be Successful in This Role, You'll Need:
* Minimum 3 years' experience in a customer-facing, receptionist, or contact centre role
* Exceptional communication skills with a friendly, professional approach
* Strong time management skills and the ability to prioritise tasks effectively
* A genuine desire to deliver the best possible customer service
* Willingness to learn and support dealership service operations
* Industry experience is advantageous but not essential
* A proactive, resourceful mindset with strong problem-solving skills
What's in It for You?
* Full-time position offering stability and consistency
* Training provided across Service, Reception, and Karpool operations
* Supportive and collaborative team environment
* Ongoing training and development opportunities
* The opportunity to work with multiple globally recognised automotive brands
If you're ready to bring your customer service skills to a team that values professionalism, growth, and teamwork, apply today, we'd love to hear from you.
We thank all applicants for their interest; however, only shortlisted candidates will be contacted.
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