Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced and customer obsessed professional who wants to join our team as Security and Loss Prevention (SLP) Cluster Manager. In this key role, you will be accountable for the delivery of security as a service to a cluster of operational sites across the end-to-end supply chain to protect our people and prevent loss.
Key job responsibilities
•Be accountable for Security & Loss Prevention performance within your cluster
•Manage a team of Security and Loss Prevention professionals who provide security as a service to operational sites within a geographical area of responsibility that make up a cluster
•Ensure site compliance, regular site audits, and physical security posture of sites within your cluster
•Manage relevant risks within your cluster (prevention, intervention, investigation)
•Engage senior management within your cluster to ensure a positive working relationship, understand opportunities to support, and provide security risk guidance
A day in the life
As an SLP Cluster Manager, you are responsible for a team of Security and Loss Prevention professionals who provide security as a service to operational sites from across the Amazon supply chain within a geographical area of responsibility that make up a cluster. You will be accountable for the performance of Security and Loss Prevention within your cluster. Thus, you manage the day-to-day tactical deployment of your team to manage security and loss prevention related workload. You prioritize incoming workload and assess risks to ensure meeting service level agreements agreed with your internal customers and proactively avoid adverse impact to the business. You coach your team and provide expert guidance throughout prevention, intervention and investigation. Your team manages the day-to-day operational activities; however, you will take ownership when problems become complex. You work with your team to identify, evaluate, and mitigate all security risks within your cluster and share findings and best practices with the wider business. You will be responsible for ensuring site compliance, regular site audits, and physical security posture of sites within your cluster. Additionally, you will be responsible for budgetary planning for external service providers as well as the recruiting of your direct reports in your cluster. Finally, you engage senior management within your cluster to ensure a positive working relationship, understand opportunities to support, and provide security risk guidance.
About the team
Sitting within the World Wide Operations Security (WWOS) organisation, Security and Loss Prevention supports the accomplishment of Amazon's business targets and the strengthening of our brand by effectively protecting against relevant threats and by managing security and loss prevention risks that could:
•Put our associates and customers under jeopardy
•Disrupt the continuity of our business operations
•Inflict damage to our assets
•Have adverse impact on our brand reputation
Working in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security during business conversations. We do this by preventing security and loss prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents to minimize any negative impact as well as thoroughly investigating security-related incidents to identify and remove root causes, preventing reoccurrence.
Basic Qualifications:
- A degree or degree equivalent
- Relevant advanced security- or risk-related experience (e.g., security services, asset protection, loss prevention, risk management, inventory management, investigations, supply chain, auditing, compliance, or similar)
- Relevant team experience managing a team dispersed across a geographical area as well as development, hiring, and performance management
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Proficiency in written and verbal English
Preferred Qualifications:
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- A relevant advanced degree, advanced degree equivalent, or industry certification
- Relevant experience with physical security systems, investigation techniques, and/or management of contract security officers
- Relevant experience with retail, warehouse, distribution centre services, delivery service, or supply chain
- Relevant experience in business writing and communicating with a wide range of senior stakeholders
- Driver's license
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.