Reservations Services Supervisor - Hospitality
Our hospitality, central Sydney based client are looking for a Reservations Services Supervisor to join them to work various sift patterns for a 7 day a week, 9am-10pm contact center operation, to supervise teams of 10.
Supervise Reservations Service Agents. Including but not limited to 80% of
team members' calls answered in 20 seconds, call capture ratio, quality
assurance, conversion and revenue booked sourced from phone calls and
Coordinate resources to ensure optimal reservations service delivery
Monitor and evaluate the quality and consistency of service and product
delivery to continuously exceed service standards, ensuring alignment with the
overall strategic and operating plans for the business.
times
Support delivery of training modules and methods provided by Director of
Reservations Services and Learning & Development