Join a dynamic team at and a leading supplier of workshop equipment. From Motor Vehicle Dealerships to agriculture, Defence, and mining, their diverse customer base relies on our extensive range of products and services, including vehicle hoists, tyre/wheel service equipment, lubrication systems, and complete workshop fit outs.
My client is currently seeking a motivated and passionate individual to join them as a Service Coordinator. In this role, you will have the opportunity to become an expert in the field through comprehensive one-on-one training. Your skills and technical experience in workshop equipment or service departments will be crucial to your success.
As a Service Coordinator, you will play a vital role in ensuring their Service team and Clients receive the highest level of support. You will thrive in a fast-paced, hands-on environment and possess excellent multitasking and attention to detail. Exemplary customer service, a positive attitude, and solid accuracy in completing service requirements are essential.
Key Responsibilities:
- Manage and coordinate on-road technicians by preparing job schedules
- Allocate bookings to technicians for service, repair, and installations
- Provide professional phone support and assist customers with their requests
- End-to-end control of all Jobs and callouts.
- Facilitate communication between customers and technicians
- Collaborate with a team of service technicians and third-party subcontractors
- Ensure customer outcomes and service delivery align with compliance requirements
- -Complete parts ordering and quotes over the phone
- Schedule preventative maintenance programs for key account customers
📌 Service Coordinator
🏢 Core Talent
📍 Smeaton Grange