Robotics Technical Support Role
The ideal candidate will be a skilled technical support specialist with experience in resolving complex issues related to robotics and automation.
* Key Responsibilities:
* Technical Support: Provide high-quality technical support to customers and internal stakeholders via various communication channels.
* Problem Solving: Analyze and resolve complex technical issues using analytical and problem-solving skills.
* Collaboration: Collaborate with cross-functional teams, including software development engineers, to ensure seamless integration and functionality across all systems.
* Process Improvement: Identify areas for process improvement and implement changes to enhance the overall efficiency and effectiveness of technical support operations.
Required Skills and Qualifications
* Experience in troubleshooting and debugging systems, platforms, or applications.
* Networking knowledge and Unix knowledge are essential for this role.
* SQL knowledge is also necessary.
* Active technical certifications in relevant fields, such as Cloud services, Networking, Cybersecurity, etc., are preferred.
* Scripting knowledge in any programming language, with previous experience automating tasks via scripts, is an added advantage.
Benefits
* A truly global career experience where you will work with a group of industry-leading engineers focused on delivering best-in-class technical support to our customers.
* Unrivaled personal and career development - When you are not learning from your teammates or new product launches, you will have access to Amazon's vast array of training and development tools.
* A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme.
* Internal mobility - You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS.
About Us
We are Amazon's premier Robotics problem solvers. We are a global team of robotic system specialists in the US and EU, looking to extend our 24/7 coverage by building our team in Australia. This is a mature solutions-focused environment free of a KPI-centric focus. We provide remote technical support via tickets, phone, and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors, as well as training at customer sites.