Accelerate Business Growth through Strategic Technology Enablement
At the forefront of innovation, our team thrives on challenging conventional norms and tackling complex problems. We harness the power of technology to drive seamless and personalized customer experiences that resonate deeply.
We prioritize value-driven decision-making and advanced technology integration to create meaningful impact and measurable outcomes for the organization as a whole. By actively promoting business growth, innovation, and performance, we strive to leave a lasting legacy in the industry.
About the Role:
The General Manager, Operations & Partnering will lead the operations and partnering function within the Technology, Digital & Data team, accountable for strategic investment and acting as the engagement point to drive enterprise performance through technology. This role will also be responsible for the strategic oversight and resilience of IT operations across the organization, ensuring enterprise-wide infrastructure performance, availability, and service continuity.
Key Responsibilities:
* Lead the TDD Operations team, responsible for operating rhythm, planning cycles, governance forums, performance tracking, and function-wide coordination.
* Lead the Business Partnering group, serving as the primary interface between the organization and the broader Group, ensuring business needs are understood, prioritized, and connected to the right technology capabilities.
* Act as the commercial front door for Technology, shaping demand, aligning scope and investment with strategic intent, and supporting informed decision-making.
* Provide strategic support to the EGM TDD and the TDD Leadership Team by enabling visibility of key priorities, risks, and dependencies across the function.
* Ensure strong alignment between TDD activities and enterprise priorities through fit-for-purpose engagement models, forums, and reporting.
* Bring a disciplined approach to how the function operates, embedding clarity, accountability, and focus across planning and performance.
* Build strength in business partnering capability, ensuring the business feels supported by TDD.
* Drive a commercial mindset to technology investment, assessing the overall value return from the entire investment in Tech, Data, and Digital, and drive the best possible outcome from this investment.