Overview
Are you detail oriented, a problem solver and come from banking, legal or conveyancing environments?
It starts here. With Bendigo Bank… and you.
As a Support Officer / Loan Services Officeryou will assist with developing and maintaining effective relationships with Sales and Distribution staff, whist concurrently liaising with various stakeholders (internal / external) to ensure seamless end to end settlement processing for our customers, nationally.
You will bring your relationship building skills to maintain strong relationships both within your team, and across the wider Business and Agribusiness Team and stakeholders. These stakeholders include our Government partners, customers, solicitors and advisors.
Furthermore, you will bring your keen eye for detail, recommend alternative solutions based on changing customer or business needs, all whilst delivering a professional customer experience.
In the case of Exceptions/Escalated Issues, you are proactive to deal with them promptly and viable solutions are put forward and implemented so as to avoid these being repeated. You will work with our risk partners and stakeholders to ensure a positive outcome for the business and our customers.
Responsibilities
- Provide administrative support in a banking/finance environment with focus on end-to-end settlement processing for customers.
- Develop and maintain effective relationships with Sales, Distribution staff and stakeholders (internal/external).
- Proactively identify and address exceptions/escalated issues, proposing viable solutions and implementing preventative measures.
- Collaborate with risk partners to ensure positive outcomes for the business and customers.
Qualifications
- Experience in an administrative, banking, legal or conveyancing environment where organisational skills, attention to detail and a focus on customer needs is valued.
- An understanding of the Business and/or Agribusiness environment would be desirable but not essential.
- Knowledge and experience of security documentation, and/or financial analysis ideally within a financial or banking environment is highly regarded.
- A proactive approach to identify customers' needs where appropriate and willingness to provide outstanding support to our stakeholders.
- The ability to work well within a team environment and ability to balance/prioritise own work with that of the team's priorities.
- Computer skills in Microsoft applications and business systems (both internal and external) such as BENflow, DoxGate, RFS, PEXA, ABS and C360 is highly desirable.
We offer flexible work options that put our people first and a hybrid model of minimum 60% (3 days a week) on site attendance.
This is a Full-time, 12-Month Contract available, based at any of any of our head office locations (Ideally Bendigo, Adelaide or Melbourne)
Why Bendigo Bank?
With over 2.9 million customers, we are one of Australia's largest retail banks with a vision our purpose – 'to feed into the prosperity of our customers and communities, not off it'. In fact, $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
Our perks and benefits
Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance and flexibility
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank
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