* Fantastic opportunity to enter the rapidly growing Data Centre industry.
* Tailored CDC Academy and hands-on training provided.
* Make Your Mark in this newly created position
About us:
Established in 2007, CDC Data Centresis Australia and New Zealand's leading operator of secure, world-class data centre facilities. CDC plays a unique role in the fabric of the nations in which we operate, and we take this responsibility very seriously.
With multiple facilities across Australia and New Zealand, CDC's diversified operationsprovide large-scale secure data centre campuses that support co-location, dedicated and hyperscale compute environments, with all campuses interconnected with high-speed carrier grade networks.
At CDC, we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.
Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.
About the role:
As the Service Delivery Manager, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.
Other responsibilities include:
* Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
* Cultivate and sustain strong relationships with customers and partners to ensure high levels of satisfaction across both pre-sales and post-sales engagements.
* Collaborate effectively with CDC teams, leveraging their expertise as needed to enhance service delivery.
* Deepen CDC's engagement with key customers, their on-site personnel, and their end clients.
* Contribute to successful contract execution by consistently meeting defined KPIs.
* Produce, refine, and deliver client reports in alignment with contractual obligations.
* Review and prepare client-facing reports for external distribution, supporting clients in understanding and resolving any queries.
* Plan and manage monthly business reviews, quarterly operational and security audits, and other compliance-related activities for clients.
* Coordinate managed services projects, including sourcing quotes from partners and suppliers, and ensuring quality delivery with client approval.
* Respond promptly to all client inquiries, covering operational issues and requests for project quotes or proposals.
* Design and implement company policies and procedures to efficiently meet major customer requirements.
What's in it for you:
CDC offers excellent employment conditions and benefits such as:
* CDC Academy -Make your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
* CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
* Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
* Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
* Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
* CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.
About you:
This role would be suitable for candidates who have proven experience within an Account Management, Service Delivery/ Customer Success position, with a demonstrated expertise in managing services for larger scale clients. Noting – this is not a sales-based position.
* Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
* Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
* Achieve client satisfaction, retention and growth targets as per account plan
* Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.
Essential:
Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
How to Apply:
If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.
We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.
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