Bring Your Nursing Expertise Home – Join Serco’s Virtual Clinical Team
At Serco, you’ll be part of a global team of 60,000+ professionals delivering essential public services on behalf of governments and organisations. We operate across six key sectors: Community Services, Defence, Healthcare, Immigration, Justice, and Transport.
No matter your role or location, we’re united by a shared mission: to bring service to life and make a meaningful impact every single day.
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About the Role
We’re hiring Registered Nurses (part-time and full-time, minimum 30 hours/week ) to support Australians over the phone - offering expert guidance across a 24/7 roster, all from the comfort of your home.
What You’ll Do
* Triage and assess callers to determine appropriate care pathways
* Actively listen and extract vital clinical information
* Document interactions using a secure digital system
* Offer guidance using clinical pathways and evidence-based tools
* Refer or transfer to relevant services when required
Training & Start Dates
We offer a full week of paid online training to set you up for success. Attendance for the full week is essential:
* 16 - 20 June 2025
* 28 July - 1 August 2025
Hear from Our Team
“I honestly can’t recommend Serco enough. The staff have been incredibly accommodating and flexible with me as a new mum. And please do let newcomers know—this job is far from boring! There’s so much variety in the calls, and I’m constantly using my critical thinking skills.”
- Current Serco Telehealth Nurse
Who We’re Looking For
We’d love to hear from Registered Nurses who:
* Hold unrestricted AHPRA registration for a minimum of 3 years
* Have at least 3 years of full-time (or equivalent) clinical experience within the last 5 years
* Bring recent experience in a complex primary health, acute medical, emergency department, or rural/remote setting
* Are confident working autonomously and thinking on their feet in high-pressure situations
* Are comfortable using computer systems, including telehealth platforms, databases, and digital communication tools
* Have a home setup with reliable Wi-Fi, strong mobile reception, and a quiet space for confidential calls
* Enjoy making a difference in a flexible, home-based environment
Why Choose Serco?
* Continue developing your clinical judgment and triage expertise
* Be part of a global company that values its people and offers room to grow
* Experience true flexibility - ideal for maintaining work-life balance
* Make a genuine difference, every shift
Serco and Proud
At Serco, our people matter. From managing public health services to supporting vulnerable communities, we all play a vital role.
Our core values - Trust, Care, Innovation, and Pride - guide everything we do.
We are proud to foster a diverse and inclusive workplace, welcoming applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans, and people with disabilities.
Apply now and be part of a team that’s redefining what nursing can look like.
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