Front Desk Professional
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We are seeking a Front Desk Professional to join our psychiatric practice in Launceston, Tasmania. This part-time role requires excellent customer service, a commitment to confidentiality and smooth running of the practice.
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The ideal candidate will have strong communication and interpersonal skills with the ability to interact with patients in a compassionate and professional manner.
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The successful applicant will be responsible for:
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* Greeting patients and visitors with a warm and welcoming manner
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* Managing patient appointments, including scheduling, rescheduling and cancellations
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* Handling patient inquiries and providing information about our services
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* Maintaining accurate and up-to-date patient records
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* Assisting with general administrative tasks such as filing, photocopying and data entry
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* Processing billing for consultations and outstanding accounts management
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* Promoting a positive and professional image of the practice
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Required skills and qualifications include:
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* Previous experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting
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* Strong organisational and time management skills with the ability to multitask
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* Excellent personal presentation, a willingness to adjust to practice ethos
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* Proficiency in using computer systems and standard office software (training available)
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* A friendly, discreet and empathic approach when dealing with sensitive and confidential healthcare information
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* A genuine interest in people
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At our practice, we are committed to employee wellbeing and provide an attractive working environment. If you care about providing excellent patient support with discretion, we would love to hear from you.
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