Job Description
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The role of Microsoft Exchange Specialist involves working with advanced messaging technologies, such as Microsoft Exchange 2016, 2019 and Office 365 Exchange Online. This position requires expert-level knowledge in these areas, as well as experience in managing complex enterprise environments.
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Responsibilities:
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* Configure and administer high availability environments for Exchange services in hybrid mode.
* Manage email hygiene solutions such as EXO Advanced Protection, Cisco IronPort, Proof-Point, McAfee, and MessageLabs.
* Perform environmental changes including consolidation, platform upgrades, and divestitures of Exchange, Office 365/Exchange Online.
* Manage archiving technologies for Exchange.
* Work with the Unisys Service Delivery Manager (SDM), Client Executive (CE), and/or direct client manager to strengthen Unisys' position as a strategic partner, managed services provider, and IT Services Provider for the client.
* Develop a trusted advisor relationship with Enterprise customers.
* Provide recommendations on the evolution of the infrastructure to meet short-, medium-, and long-term objectives as it relates to Digital Workplace Collaboration.
* Test new Digital Workplace Collaboration technology in a production simulated laboratory environment before implementation.
* Optimize the performance of the systems environment, including reconfiguration, maintenance and/or upgrades.
* Plan, develop, test, provision, administer and manage all related systems related to Digital Workplace Messaging.
* Manage and plan hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
* Create and maintain all documentation for all architecture, build, integration, transition, and maintain phases of the Digital Workplace Messaging technologies.
* Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
* Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
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Secondary Functions:
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* Train Digital Workplace IT support team members as needed.
* Provide Tier 3 support to the client's Service Desk and Level 2 engineers as needed.
* Have working knowledge of and keep current on Network Infrastructure Topology as it relates to Digital Workplace messaging technologies.
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Requirements and Qualifications:
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* 8+ years of working with expert-level in messaging technologies such as Exchange 2016, Exchange 2019, and Office 365 Exchange Online.
* Solid understanding of O365 Exchange Online technologies.
* Advance-level understanding of Email gateway technologies like Cisco IronPort, Proof-Point, McAfee, and Message Labs.
* Advanced experience with SMTP relay system.
* High level of understanding of Microsoft's Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive).
* Strong understanding of ITIL.
* Ability and willingness to take direction from team manager, SDM, and Client Executives.
* Ability to communicate clearly with all team members and end-users.
* Customer-facing presentation and consulting skills.
* Strong knowledge of Microsoft PowerShell.
* Proven experience in managing complex Microsoft Exchange enterprise environments and Collaboration Migrations for large global enterprises.
* Microsoft Certifications in the relevant Microsoft technologies required for this position.
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Benefits:
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Other Information:
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* NV1 Security Clearance is required.
* Must be an Australian Citizen.
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