Overview
Role-Administrative Officer
- Grade: Clerk Grade 5/6
- Salary Range: $99,938 to $110,271 plus leave loading and superannuation
- Duration: Temporary up to April 2026 with possibility of leading to ongoing appointment
- Location: Ballina, North Coast NSW
- Applications Close: Monday 13 October 2025 (9:59 AM)
About SafeWork NSW
SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation.
SafeWork NSW is undergoing an important transformation as we establish the organisation as a modern, standalone Work Health and Safety Regulator.
About the team
SafeWork NSW Operations Regional directorate supports safe, healthy, and productive workplaces in Regional NSW. This approach focuses on protecting NSW workers through strategic stakeholder engagement, evidence-based and risk-focused harm prevention initiatives, and proportionate regulatory responses to incidents and service requests.
By engaging with stakeholders, implementing data-driven initiatives, and responding to incidents, SafeWork NSW aims to reduce workplace harm and promote safety and health in NSW workplaces.
About the role
The Directorate Support Officer serves as the primary liaison and point of contact for the Director Operations Regional North. In this role, you will support the Director by anticipating needs, managing priorities, and ensuring seamless communication, while collaborating with the Leadership Team to deliver comprehensive support to the Directorate and ensure smooth, effective operations.
The ideal candidate must have previous administrative and customer service experience and be capable of the following, but not limited to:
- Delivering quality administrative services and negotiating workable timeframes amid competing client, customer and/or business demands and priorities.
- Addressing unforeseen issues, high volume of work, and the ability to work independently.
- Responding to and resolving complex enquiries and issues to provide accurate information and timely resolution.
- Gathering and collating information for and preparing documentation and reports on business unit performance, and making recommendations to improve efficiency, cost management and service delivery.
- Coordinating and managing accurate records and databases, complying with administrative systems, processes and policies to ensure information is accurate, stored correctly and accessible.
- Developing, implementing and monitoring office systems, procedures and methods to facilitate effective team operations in line with agency standards, policies and procedures.
- Providing a range of administrative and support services to the Director and Directorate, including data entry, procurement and finance processes, travel arrangements, ordering of stores, publications and equipment, preparation of correspondence and reports, managing emails and calendars, and organising papers and logistics for meetings and forums.
What we are looking for
- Advanced time management skills and the ability to prioritise work activities and requests for information in a high-volume environment with competing priorities.
- Ability to deal efficiently, effectively, courteously and discreetly with topical issues while maintaining expectations for operational efficiencies and recording emerging issues for escalation.
- Ability to work in a team, collaboratively and share information to achieve business outcomes.
- Ability to respond to and resolve enquiries from both internal and external customers and stakeholders, providing information and resources, and knowing when to redirect or escalate.
- Demonstrated ability to plan and prioritise outcomes and adapt to changing circumstances.
- Ability to achieve results through efficient use of resources and a commitment to quality outcomes.
- Ability to keep up to date with relevant legislation, policies and procedures to provide accurate and efficient support.
For more information about the role and its accountabilities, view the role description.
How to Apply
If you would like to apply, please submit your CV along with a cover letter of no more than 2 pages, addressing:
- how you demonstrate the focus capabilities as outlined in the role description.
- a short paragraph on why you believe you are the right person for the role.
For enquiries relating to the recruitment process, please contact Sharlene Fouzder via email:
A talent pool may be created to fill future ongoing and temporary opportunities for up to 18 months.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) offers the opportunity to help improve government services and be part of reform that benefits people across NSW. We focus on delivering excellent customer service, digital transformation, and regulatory reform. Join us to influence the future of our state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference. We want you to bring your best self to this application process. If you need support or adjustments to participate fully in this selection process, please contact Sharlene Fouzder at
For more information, please visit our information pages on disabilities and recruitment adjustments.
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