Patrique Mercier Recruitment PT is thrilled to present a unique opportunity for a Portuguese Speaking Customer Service Representative for the First European Tech Bank Company. This role is designed for individuals who are passionate about providing excellent customer service while being part of an innovative financial institution. You will have the opportunity to assist Portuguese-speaking clients with their banking inquiries, account management, and product information, ensuring their needs are met in a timely and professional manner. If you are eager to work in a fast-paced, technology-driven environment and contribute to a pioneering banking experience, we would love to hear from you
Key Responsibilities
* Provide exceptional customer support in Portuguese, responding to inquiries regarding banking products and services.
* Assist customers with account issues, transaction inquiries, and general banking questions efficiently and accurately.
* Document customer interactions and maintain detailed records in accordance with company protocols.
* Collaborate with other departments to resolve complex inquiries and ensure that customer concerns are addressed comprehensively.
* Stay informed about the company's services, updates, and technology to provide accurate information to customers.
* Engage proactively with customers to enhance their banking experience and ensure their satisfaction.
* Participate in ongoing training to enhance your skills and stay up-to-date with the latest fintech innovations.
Requirements
* Fluency in Portuguese and strong communication skills in English, both verbally and in writing.
* Experience in customer service or banking is preferred, particularly in a tech-driven environment.
* Excellent problem-solving abilities and a customer-centric mindset to deliver high-quality service.
* Strong communication skills allowing effective engagement with customers from diverse backgrounds.
* Able to juggle multiple tasks and prioritize effectively in a fast-paced environment.
* Strong attention to detail and organizational skills for accurate record-keeping.
* A keen interest in technology and banking innovations will be an advantage.
* Performance bonus.
* Transportation bonus.
* 2 additional salaries per year.
* Fully paid training by certified instructors
About the company
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.
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