Enterprise Account Associate
We are looking for an enthusiastic team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking.
* This individual contributor role supports established customer accounts by nurturing relationships, assisting with renewals, and identifying cross-sell opportunities.
* The Enterprise Account Associate will work closely with service and product teams to develop long-term account strategies and plans that address client needs and identify upsell/cross-sell opportunities.
About the Role
This is an exciting opportunity to join a dynamic team and make a real impact. You will be responsible for:
* Owning the strategic management of assigned customer accounts.
* Nurturing relationships with key stakeholders in client organizations through regular business reviews and value-add engagements.
* Developing long-term account strategies and plans that address client needs and identify upsell/cross-sell opportunities.
Key Responsibilities
* Execute contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on-time renewals and prevent churn.
* Pursue additional sales within the account (new product adoptions, upgrades) by recognizing client business needs and coordinating with pre-sales to propose relevant solutions.
* Lead resolution of any service or support escalations for your accounts by working with operations and support teams.
Required Skills & Qualifications
The following knowledge, experience, capabilities, qualifications, and attributes are required to be successful in this role:
* Minimum 2+ years' enterprise, small business or mid-market account management.
* Bachelor's degree preferred.
* Account planning & coverage (white-space, expansion): Proficient.
* Relationship & stakeholder management (C-suite/Gov): Working.
* Commercial acumen, renewal & commercial governance (contracts, pricing): Awareness.
* Cross-sell/upsell plays & pipeline development: Proficient.
What We Offer
* Diverse and dynamic teams with a supportive and inclusive culture.
* Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
* Flexible hours and a hybrid working environment.
About Us
We own and operate a large network of fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services.