You are a curious, analytically minded professional who enjoys solving complex problems with data and a strong risk and control mindset.We are a collaborative Business Banking analytics team focused on delivering better customer, risk, and control outcomes through advanced analytics.Together we can strengthen controls, improve customer experiences, and make a meaningful impact for our customers, communities, and the bank.
Do work that matters
Business Banking (BB) secures and enhances the financial wellbeing of people, businesses, and communities—particularly small and medium enterprise customers across metropolitan, rural, and regional Australia, as well as CBA’s online trading and broking customers.
BB Customer, Controls & Governance sits within Advanced Analytics & Data (AAD), part of Customer, Channels and Data (CCD) in Business Banking. The team is the analytical function supporting Customer Risk, Customer Remediation, Customer Lifecycle Management, and Data Governance, helping ensure strong customer outcomes while making CBA a safer bank.
Our mission is to be a Trusted Partner, delivering enhanced customer experience and business outcomes through leading analytics and actionable insights. The team supports flexible working.
Your impact & contribution
As a Manager, you will partner with the BB Customer Crew to design and implement analytical solutions across the business. You will drive stakeholder outcomes by delivering insights at pace and with quality, supported by strong governance and continuous improvement.
You will uplift data and analytics capability through engagement networks and community forums, while building analytical solutions that strengthen controls and support safer banking outcomes.
This role reports to the Chapter Lead -Customer Crew.
Key Responsibilities
Partner with Business Banking Customer Crew teams to deliver analytical solutions and control monitoring, uplifting existing processes through data‑driven insightsBuild and maintain end‑to‑end reporting and interactive dashboards using Tableau, Power BI, or R‑ShinyDevelop and automate analytical solutions using SQL, Python, and/or RTranslate complex analysis into clear insights and advice for stakeholders up to General Manager levelLead analytical initiatives and projects supporting Customer, Risk, and remediation prioritiesMaintain high standards of documentation, version control, and reproducibility using tools such as GitHub, while supporting peer QA reviewsContribute to high‑priority Business Banking initiatives as part of the broader AAD team
We Are Seeking People Who Are
Curious, analytical, and passionate about using data to solve complex problems in a regulated financial services environment. You are comfortable navigating ambiguity, balancing multiple priorities, and applying a strong risk and control mindset to your work.
You communicate with clarity and influence, collaborate effectively across teams, and translate complex analytics into meaningful business outcomes—delivered at pace.
Skills & Experience
You bring a strong mix of technical expertise, business acumen, and critical thinking.You have proven experience using SQL, Python, and/or R to develop analytical solutions, dashboards, and predictive models, supported by solid understanding of data modelling, feature engineering, and statistical analysis.Experience with cloud platforms (Azure, AWS, or GCP), modern data environments, and AI virtual assistants or prompt engineering is highly regarded.You understand customer lifecycle management within a regulated banking environment and can align analytics with business strategy and regulatory requirements.You are confident influencing senior stakeholders, contributing to agile delivery, and translating complex analysis into clear, compelling minimum of 4+ years’ experience in data analytics or a related discipline is required, along with proficiency in GitHub, Excel, and PowerPoint. Banking experience is preferred.A degree in a relevant discipline (e.g. Statistics, Mathematics, Economics, Actuarial, Engineering, or Sciences) is expected.
Working with us
At CommBank, we value diversity, flexibility, and inclusion. We support flexible working arrangements, balancing remote work with time spent connecting in the office, and offer a range of options to help you thrive personally and professionally.
Here, you’ll be supported to grow, empowered to take on new challenges, and encouraged to do your best work—while making a positive impact for customers, communities, and each other.
Apply now to live your best life by doing your best work with us.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 12/03/2026