Client Service Officer - Flinders Far North
* Make a difference at one of Australia's leading healthcare providers.
* Enjoy generous salary packaging benefits, ongoing professional development and a supportive team environment.
* The Client Services Officer plays a key role in liaising with staff, clients and their families to ensure exceptional services are delivered appropriately.
About the Role
In this role, you will work closely with our clinical service area to provide office and telephone liaison between clients, care employees, case managers and families. Your goal is to ensure all client care and service requirements/issues are acted on, services requests are scheduled via our rostering system, and actions are communicated to the relevant personnel. You will also verify that all services are correctly completed.
Key Responsibilities
* Strive to resolve each interaction in the first instance, providing a timely and detailed handover to the appropriate area of the business when necessary.
* Roster staff with the appropriate qualifications to the correct clients.
What You Bring
* Administrative experience in a face-to-face centre environment.
* Experience in the Home Care/Aged Care sector.
* Previous rostering experience is essential.
* A full driver's license.
* Ability to manage phone systems.
* A friendly, engaging and inclusive phone and email manner.
* A desire to join a team committed to caring for others in a mission-based organisation.
* A valid NDIS screening check or willingness to obtain one.
* Police clearance within six months or willingness to obtain it.
* Exceptional and clear communication skills, capable of handling multiple demands from phones, emails and schedules.
About Calvary
We are a leading provider of quality, integrated care that puts patients, residents and clients at the heart of everything we do. We offer flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we have over 18,000 staff and volunteers working across 14 public and private hospitals, 72 residential care and retirement communities, and 19 community care centres.
As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive. We encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ individuals, migrants and refugees, and veterans.
Why Work for Calvary?
At Calvary, our staff matter. With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
* NFP salary packaging benefits, discounted health insurance and gym memberships.
* Paid parental leave.
* Professional membership to APNA, paid for by Calvary (Home Care and Aged Care nurses only).
* Training, development pathways and career opportunities.
* Flexible hours that make sense for you.
Care from the Heart
One thing sets us apart: care from the heart. If this resonates with you, apply for a role with Calvary today.
Pre-Employment Checks
* As part of the application process, you will be required to complete pre-employment checks, including reference checks, work rights, criminal history checks, NDIS/WWVP checks, and a health evaluation to ensure suitability for the role.
* You may be required to provide evidence of immunisation as required for your role, such as influenza.