This role requires an individual with proven technical support experience to perform fault investigation, triaging, and resolution.
The ideal candidate will have experience with desktop support, server support, hardware, network and software installation and troubleshooting.
O365 experience is essential due to the nature of the environment.
* Fault investigation and resolution
* Desktop and server support
* Hardware and network installation and troubleshooting
* O365 experience
* Corporate Windows and Linux environment support
* Physical and virtual environments support
* Active Directory management
* Operating system support (Windows 10 & 7, Linux)
* Office 365, Outlook, exchange, and other critical business application support
Key Responsibilities:
Perform troubleshooting and issue resolution for complex technical issues
Collaborate with team members to achieve customer satisfaction and excellence
Ensure seamless customer operations through effective support
Requirements:
Proven technical support experience
Experience with O365 and corporate Windows and Linux environments
Skills in fault investigation, triaging, and resolution
Ability to work effectively in a team environment
Strong problem-solving skills
Benefits:
Opportunity to work with a leading global technology company
Chance to develop skills in a dynamic and innovative environment
Competitive salary and benefits package
About the Role:
This Customer Engineer role is responsible for ensuring seamless customer operations and satisfaction through effective technical support.
The ideal candidate will have a strong background in technical support, O365 experience, and a passion for delivering excellent customer service.
We are looking for a skilled and motivated individual who can contribute to our growing team and help us achieve our goals.