At Australia Post, we're seeking a compassionate problem solver to fill the pivotal role of Senior Claims Partner within our Recovery & Health team.
Key Responsibilities
* Manage a portfolio of complex claims with full decision-making responsibility.
* Conduct regular meetings with injured team members to provide tailored support and monitor recovery progress.
* Deliver exceptional customer service by tailoring interactions to individual needs.
* Collaborate with stakeholders across HR, Workplace Relations, and My Recovery and Health teams to drive effective recovery outcomes.
About You
You'll thrive in this role if you have:
* Proven experience managing complex workers compensation claims.
* Demonstrated ability to engage and influence a wide range of stakeholders.
* A collaborative mindset and a customer-first approach.
What We Offer
* A culture where everybody feels valued and can bring their authentic self to work every day.
* A commitment to diversity, equity, and inclusion.
* Flexible working arrangements across head office and facilities.