An Exciting opportunity to build service ownership, deepen technical capability and drive stakeholder impact delivering end‑to‑end Workplace technology support and continuous improvement.
Work in a collaborative environment with highly talented and motivated colleagues that are passionate about winning togetherFrontline tech support with end‑to‑end service ownership across Workplace.Be part of an innovative and customer obsessed team
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In this Analyst Tech support role, you will join our Tech Lounge team based out of our Macquarie Street office.
Each day you’ll go above and beyond to support with:
Provides technical support of all facets of the EUC, Wintel and software distribution services via on phone, email, chat function and via internal social media channels and in personRepresents the service(s) across the organization. Accountable for the successful resolution of medium and low problems Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure Collaborates with Workplace SME’s\Architects to ensure that projects handed to Workplace are delivered in accordance with stated strategic and tactical objectives. Identifies opportunities to drive efficiency through automation Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers. Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to. Maintains a high level of knowledge relating to the nominated service including roadmaps, pre-release features and the 2nd level impacts when considering implementation in the NAB environment. Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets.
We're looking for the best and brightest to deliver the best for our customers. You’ll need:
Demonstrated experience delivering workplace services in an enterprise environment.Experience delivering technical support and development services to large scale enterprise deployments of SCCM and Intune. Some experience in administering large scale Wintel environments with knowledge in softwareHands on experience delivering service in an enterprise ITIL environmentExperience implementing and managing large scale upgrades in SCCM technologies and toolsets.Experience implementing and managing Base Operating Environments (BOE) and SOEExperience in AD support and implementationProven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environmentFlexibility to travel to other branch offices as required.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.