Imagine a leader who can bring people together, motivate and inspire them to deliver exceptional customer experiences. This is what we are looking for in our ideal candidate for this role.
The successful applicant will be responsible for overseeing all aspects of hotel operations, ensuring that every guest has an unforgettable stay with us. This includes leading a small but passionate team, developing and implementing strategies to maximize revenue potential, maintaining strict control procedures, and continuously improving performance.
We are seeking a highly motivated and experienced professional to take on this critical role. If you have a proven track record of success in leadership positions, a strong background in front office and housekeeping procedures, and excellent communication and interpersonal skills, we would love to hear from you.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service, has a creative approach to problem-solving, and is able to work effectively in a fast-paced environment.
Key Responsibilities:
* Oversee hotel operations, focusing on customer service, sales, room allocation, and financial management
* Lead a small team, motivating and inspiring them to deliver exceptional customer experiences
* Develop and implement strategies to maximize revenue potential and improve performance
* Ensure high cleanliness standards, cost control, and linen management in Housekeeping
* Assist the Engineering team in addressing maintenance requests promptly and prioritizing guest needs
* Become the Guest Experience champion for the property, communicating and updating TrustYou and Social Media reputation and guest feedback scores
* Action and respond to Guest Relation queries within allocated time frames
* Establish financial performance targets for revenue, expenditure, and market share with the General Manager
* Develop working plans to meet targets, comparing actual achievements against targets periodically and taking corrective action if necessary
* Evaluate and adjust billing accuracy and collect monies owed from customers
* Establish the Annual Business Plan and Financial Budget in conjunction with the General Manager and Financial Controller
Qualifications:
* Bachelor's degree in Hotel and Restaurant Management or related major
* 2 years' experience in Guest Services, Front Desk, Housekeeping, Sales & Marketing, Management Operations, or related professional area
* 2 years' experience in a leadership role within Front Office or a similar environment
* Strong background in Front Office and Housekeeping procedures and Opera PMS (Cloud preferred)
* Experience with forecasting, budgeting, and Revenue Management principles
* Demonstrated ability to coach, mentor, develop, and inspire teams
* Confident and articulate communication, negotiation, relationship, and networking skills
* Demonstrated business acumen with the ability to make sound decisions and understand commercial implications
* Ability to think strategically and plan on a mid to long-term scale
* Entrepreneurial spirit with drive, ambition, and high level of energy
* Good interpersonal skills with ability to communicate with all levels of team members
* Ability to work a flexible 7-day roster
Why Work for Us?
We offer a dynamic and inclusive company culture that empowers our team members to be themselves and grow professionally. We provide boundless training and development opportunities, enabling our team members to create memorable experiences for guests while making a positive and sustainable impact through their engagement with us.