The purpose of a Home Care Packages Case Manager will be to provide support, maintain accurate documentation and coordinate internal and external home care services for clients who have been allocated Home Care Packages.
**Case Management**
- In accordance with the Home Care Package Program guidelines, ensure eligible clients, have access to appropriate levels of Aged Care support and services.
- Support and facilitate the provision of the allocated Consumer Directed Care packages via the accurate completion and lodgement of documents in accordance with the HCP guidelines.
- Develop and document a strengths based care plan with the client and their carer/representative to implement services which will met their individual needs.
- Provide regular review meetings according to policy and procedures, which involve the care recipient, family, carers and community service providers including the client's GP and other appropriate personnel, making modifications to the care plan as required.
- Ensuring that accurate information and advice is provided to residents, service users, staff, the Coordinator, Allied Health and In Home Support, Director, Community Services and other agencies
- Facilitate client ownership of making decisions and their choices
- Support the ongoing access to Consumer Directed Care by working, in consultation with the consumer, the establishment of a budget and associated care plan.
- Provide ongoing case management for up to 40 Home Care Packages (HCP) for the consumer/care.
- Monthly budgets are finalised and made available to all recipients of a Commonwealth funded Home Care Package.
- Generation of HCP monthly activity reports via the client management system (Etools/Carelink+).
- Maintain working knowledge and practice of Aged Care Commission Standards in all aspects of case management.
**Professional Development & Training**:
- Maintain Professional Development Program adherence in accordance with company policy.
- Where required, participate in Staff Performance Appraisals.
- Identify areas where care workers may require further training and support with their work, on both an individual and collective basis.
- Where required, collaborate with the Programs Leaders to design effective and appropriate professional development and training programs.
- Where required, and in accordance with the Professional Development Program, participate in staff training and program facilitation.
**Other Administrative Routines**:
- If necessary, assist with the processing and maintenance of NDIS clients.
- Participate in project work as required.
- Participate in regular Coordination Meetings.
- Assist in the development of policies associated with case management, for management consideration, in consultation with staff and relevant stakeholders.
**Qualifications, Key Skills and Abilities**:
- Minimum Certificate III in Aged Care / Individual Support or equivalent experience in similar role
- Passion for supporting individuals and families
- Commitment to organisational excellence
- Strong verbal and written communication skills
- Ability to develop rapport with internal and external stakeholders
- Effective time management
- Ability to manage competing priorities
- A good command of the MS Office suite
This position has the opportunity for a Hybrid arrangement, office / work from home.
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