Level 2 technical support specialist

Job Opportunity

Seeking a skilled Level 2 IT Support Engineer to deliver high-quality technical support across various environments.


Key Responsibilities:

* Provide remote and onsite support for clients, including phone, email, and onsite visits.
* Act as the primary point of contact for client issues, logging and dispatching tickets according to internal processes.
* Troubleshoot and resolve networking, desktop, and printer-related issues.
* Support and troubleshoot workstation operating systems and software applications.
* Assist with data and mail migrations within Microsoft 365 environments (Exchange, SharePoint, Teams).
* Collaborate with colleagues to deliver seamless client solutions and knowledge sharing.
* Maintain and improve internal systems, processes, and knowledge base documentation.
* Provide professional support that meets service level agreements and customer satisfaction targets.


Requirements:

* 2+ years of experience in desktop/helpdesk support within an MSP environment.
* Strong understanding of IT helpdesk ticket flow and service desk operations.
* Hands-on experience supporting Windows 11 environments.
* In-depth knowledge of the Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, user management, and troubleshooting.
* Strong technical knowledge across PC hardware, application software, networking, and printers.


What You'll Get:

* A dynamic work environment that encourages initiative and innovation.