Computer systems operator team leader (melbourne)

Australia Melbourne permanent AU$120,000.00 – AU$130,000.00 per annum

• Oversee the operation of critical Tolling Systema, managing all related tasks including batches, backups, interfaces, and processing.
• Lead the Computer System Operator Team to maintain and administer the company's information systems effectively.
• Ensure the tolling components integrate smoothly with other system components and the wider organisation.
• Manage tolling operations, set goals, facilitate work, resolve issues, and appraise team performance.
• Document key processes, maintain records in our document management system, and verify operational processes during system testing phases.
• Drive operational cost efficiencies through the implementation of smarter, more robust, and cost‐effective processes.
• Manage and optimise the scheduling tool, ensuring efficient and correct processing of tasks.
• Implement, test, and migrate batch processing and Elastic Stack dashboards.
• Meet all Service Level Agreements and Key Performance Indicators.
• Coordinate the integration of recent tasks into operational procedures and monitor system and task status.
• Contribute to operational‐related activities, including change management and operation schedules.
• Participate in disaster recovery planning and maintenance for critical systems.
• Investigate and resolve incidents to root cause analysis, maintaining system integrity.
• Streamline and automate processes to achieve cost reduction.
• Review system logs and take appropriate action.

• Proven leadership experience in an IT operations environment.
• Familiarity with tolling systems and batch processing.
• Experience with document management systems such as Confluence and SharePoint.
• Proficiency in scheduling tools like BMC Control‐M and RedHat Ansible.
• Knowledge of Elastic Stack (Elasticsearch, Kibana, Beats, Logstash).
• Strong understanding of IT policies, procedures, and work instructions.
• Experience in preparing incident reports and maintaining a chronology of events during outage periods and providing status updates to management and turnover reporting to other shifts and departments.
• Implementing procedures and follow up on missing, incomplete or unresolved issues.
• Experience supporting business functions on a 16‐hour by seven roster system by providing coverage to emergency calls, which may include urgent maintenance, safety or security‐related incidents outside normal business hours.