Position: Customer Support Specialist
Location: Western Australia
About Us
Settle Easy is a cutting-edge law firm specialising in property law and conveyancing, combining user-friendly tech with Australia's very best property lawyers and conveyancers. Supported by the biggest brands in Real Estate, we are growing fast
We know that many businesses talk about being customer-focused, but at Settle Easy, we really walk the talk.
Our platform has been designed entirely with our customers in mind and our team doesn't separate excellent customer service from our technical work – the two go hand in hand.
Are you a star at providing customer service?
Settle Easy is looking for individuals who reflect Australia's diverse community. We want dynamic team-players with experience in customer service. We need you to be:
* Proud of every aspect of your work
* Genuinely interested in property law
* Focused on details and deadlines.
The Role:
This is a full-time hybrid role for Customer Support Specialists located in Perth, WA, with some flexibility for remote work. The Customer Support Specialist will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. They will also handle technical support issues and utilise analytical skills to optimise customer experiences.
Qualifications:
* Customer Support, Interpersonal Skills, and Customer Satisfaction skills
* Technical Support and Analytical Skills
* Excellent communication and problem-solving abilities
* Experience in a customer-facing role
* Ability to work both independently and within a team
* Knowledge of conveyancing processes is a plus
* Relevant certification or diploma in Customer Service or related field
Skills and experience:
* Experience in property law is required – conveyancing/settlement knowledge would be ideal.
* Customer service or related experience
* Willingness to embrace new technologies and processes
* Ability to keep calm and carry on during times of stress
* Be customer-focused in all interactions
Benefits and perks
* Be part of a team that respects and rewards you
* Supportive and inclusive team environment
We work hard but take time to celebrate successes and have some fun along the way. If you are highly energetic and enjoy working in a fast-paced, vibrant environment, we would like to hear from you immediately.
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