Who are we?
Known best as the 'Undisputed King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.
In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come! With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.
The Role?
As a Department Supervisor, you will work in partnership with your Management team to supervise the shop floor team and maximise store sales and operations. In doing so, you will lead your team in a supportive and positive manner, by setting clear expectations and delegating accordingly.
Commercialism and Business Development
Utilise reporting to maximise store profit
Drive conversion, ATV and UPT through regular updates on sales and KPI performance
Demonstrate engagement with the in-store kiosk to maximise sales
Demonstrate exceptional Customer Service standards and supervise team to deliver a 'service over task' environment
Manage all customer queries in a skilled and timely manner
Resilience, Adaptability and Pace
Work with BOH team to deliver shop floor product availability
Demonstrate customer service excellence and support with team zoning
Understand Footwear and Textiles layouts, run order and best sellers to support department sales
Uphold company retail standards and deliver store visual excellence
Support management team to deliver all internal and external profit protection processes
Dynamic People Management
Lead by example and uphold company workplace standards
Support with new team members Inductions and on-going training to build bench strength for future store expansion
Encourage team members to improve performance through recognition
Set clear expectations daily and weekly to achieve store action plans
What's in it for you?
Referral bonus scheme
Career Progression and ongoing training
Staff discount
EAP & Mental Health champions
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