Job Title:
Customer Service Team Leader
About the Role:
* Lead a team of customer service professionals to deliver exceptional service to patients, clinicians, and external stakeholders.
* Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
* Collaborate with clinical teams to ensure seamless delivery of patient care and services.
Key Responsibilities:
1. Supervise and coach customer service representatives to achieve high levels of customer satisfaction and quality standards.
2. Manage customer complaints and feedback to resolve issues promptly and fairly.
3. Work closely with research and clinical trials teams to ensure alignment with hospital initiatives and goals.
Requirements:
* Proven experience in leading customer-facing teams in a healthcare or related environment.
* Excellent communication, interpersonal, and problem-solving skills.
* Able to work effectively in a fast-paced, dynamic environment.
What We Offer:
* Competitive compensation package.
* Opportunities for professional growth and development.
* A collaborative and supportive work environment.