**Your key responsibilities include**:
Ÿ Support division-wide delivery of service assurance and compliance strategies, methodologies and processes/procedures ensuring successful delivery of outcomes in required timeframes and to agreed acceptance criteria.
Ÿ Undertake, based on a strategic risk assessment of processes and controls, analysis of controls to ensure the design and implementation of specific key controls is efficient and effective.
Ÿ Coordination of audit activity across Corporate Technology Services by facilitating fieldwork engagement with audit entities and progressing management responses to draft issues, and resolution of open audit issues, with the responsible officers. Escalate business and audit issues, where appropriate, to Manager, Service Level Management.
Ÿ Support HHS audit teams ensuring the terms of reference are appropriate and take account of the scope of prescribed Corporate Technology Services services.
Ÿ Provide advisory services to staff within Corporate Technology Services on service assurance, quality assurance and audit management.
To be successful you will need the following key competencies including:
Ÿ Experience in leading work packages/minor initiatives optimising service assurance within a complex service delivery organisation.
Ÿ Negotiation, communication and interpersonal skills to liaise, facilitate and consult with a diverse range of stakeholders and capability to build positive relationships.
Ÿ Ability to analyse complex problems and develop solutions for a high profile and complex service delivery business supporting a client base in excess of 100,000 employees within a public sector environment.
**How to apply**:
Please provide the following information to the panel to assess your suitability:
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A one-page covering letter informing the panel of your skills, personal qualities and motivation for applying.
- Please attach relevant qualification and vaccination evidence.This work is licensed under a Creative Commons Attribution 3.0 Australia License.