At Aussie Broadband, we believe difference is good. We’re proud to be one of Australia’s most loved brands, and we’re just getting started. As part of the Aussie Broadband Group, Symbio is a globally trusted telco powering service providers with dependable infrastructure, scale, and expertise. We’re building something big, and we’re looking for a Senior Account Manager who wants to help shape it. As our Senior Account Manager, you’ll lead and grow strategic customer relationships within our Wholesale Enablement portfolio. You’ll act as the primary point of contact for key customers, ensuring they receive exceptional service, commercial value, and ongoing partnership support. This role is ideal for someone who thrives in a fast-paced environment, enjoys building long-term customer relationships, and can confidently balance commercial outcomes with customer success. You’ll work closely with internal Sales, Product, Operational, and Technical teams to drive customer satisfaction, identify growth opportunities, and ensure seamless service delivery. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our team to grow professionally. Our people make all the difference in our success. Let’s talk about you! As our Senior Account Manager you will put our values up in lights by delivering these activities and outcomes: Own and manage key Enablement customer relationships, acting as the primary point of contact and trusted partner Build strong, long-term stakeholder relationships and develop a deep understanding of customer needs and goals Drive customer satisfaction and retention through proactive engagement, support, and issue resolution Lead regular account reviews, sharing performance insights, opportunities, and recommendations Commercial Growth Identify and convert upsell, cross-sell, and expansion opportunities within existing accounts Support contract renewals, negotiations, and commercial discussions Partner with Sales, Product, and Marketing to deliver tailored solutions Maintain accurate forecasting and pipeline visibility Delivery & Collaboration Coordinate internal teams to ensure smooth onboarding, implementation, and ongoing service delivery Work closely with technical and operational teams to resolve issues and improve outcomes Act as the voice of the customer to drive product and service improvements Reporting & Insights Monitor account performance, trends, and customer outcomes using CRM tools Provide clear reporting and insights on revenue, risks, and growth opportunities How will you support our “Why?” Leveraging your experience in Account Management, Customer Success, or B2B relationship roles to build trusted partnerships and deliver long-term customer value Using strong analytical and numerical capability to understand account performance, identify trends, and make informed, data-led decisions Applying commercial acumen to spot, shape, and convert growth opportunities that deliver value for both the customer and the business Communicating clearly and confidently, translating complex technical and commercial solutions into simple, compelling narratives Influencing stakeholders through strong negotiation, presentation, and relationship management skills Managing strategic accounts and multiple priorities in a fast-paced, evolving environment without losing attention to detail Taking a proactive, problem-solving approach to customer engagement, anticipating needs before they arise Using CRM tools such as Salesforce, HubSpot, or Dynamics to maintain visibility, accuracy, and control across your portfolio You will be even more impactful if you bring: Experience in telecommunications, data, or NBN services environments Exposure to MVNO/MVNE or xVNO/xVNE markets Understanding of customer lifecycle management, QBRs, or similar engagement frameworks Experience working in technical or operational environments supporting complex customer solutions If this role speaks to you, hit the apply button to submit your application ! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.