Description
Key Responsibilities
Planning & Reporting:
* Plan your customer service maintenance visits in a structured and methodical manner.
* Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
* Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
* Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
* Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
* Keep up to date with your training requirements across multiple Vertiv technologies.
* Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
* Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
* Comply with all Work, Health & Safety, Environment and Quality obligations.
* Actively promote safety in the workplace
Daily Work Duties and expectations:
* Drivers Licence is required (may involve visit to remote sites)
* Overnight or longer trips may be required.
* Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
* Attending customer Service calls.
* Use of ladders, Scissor lift and scaffolding.
* Working in tight and restricted locations.
* Working on and around Energised Electrical equipment.
* Working on live refrigerant lines and pressure vessels.
* Working and Heights (needs Work at Heights Training and refreshed every 5 years)
* Working on HVAC Mechanical systems that will involve awkward body positions at times.
* Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Employees reporting to Incumbent Nil
Main contacts within Company
* Other Customer Engineers – Thermal
* Service Supervisor –Thermal
* Service Operations Manager
* Safety Manager
* Technical Support Team
* Sales Team
* Finance
Main contacts outside the Company
* Customers
* Product Suppliers
* Contractors
* Vertiv Partners
Education/Qualification:
* Mechanical Trade Certificate (state dependant)
* Restricted Electrical Licence
* Refrigerant Handling Licence
Specialist Knowledge:
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience:
* Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
* Thermal controls & Networking knowledge
* Proficiency in Microsoft Office
Personal Characteristics:
* Excellent communication, inter-personal and problem-solving skills.
* Learning agility
* Interpersonal skills
* Ability to work collaboratively in a team environment.
* Ability to multitask and priorities workloads.
* Negotiation & influencing skills.
* Computer literacy at an intermediate level